Order Fulfillment Shipping & Delivery Policy

Free Ground Shipping on Orders Over $300 * Excludes pipe and applies to delivery addresses within the lower 48 U.S. states only.

⏱ Our #1 priority is fast fulfillment. We process and ship your order as quickly as possible!

Please note the following,

• ⏰ Orders of fittings placed before 2:00 PM CST will ship out that the same business day.
• ⏰ Orders placed after 2:00 PM CST will ship the next business day.
• ⏰ All transit times are based on business days only.
• ✈️  Express shipping does not include weekends or holidays.
• ❌ Pipe orders are not eligible for free shipping.
• ⚠️ Orders containing pipe cannot be shipped via express methods (2-Day, Overnight).
• For Saturday delivery, please contact us to check availability in your area.

Order Fulfillment

We ship most fittings & equipemnt via UPS and FedEx with the following service levels:                           

• ✅ Ground
• ✈️ 2-Day
• ✈️ Priority Overnight (weekdays only)                               

In-Stock Orders: Orders placed before 2:00 PM CST typically ship same business day.

Out-of-Stock or Special Order Items: Shipping times vary depending on manufacturer lead times and product availability.
⚠️ Pipe Orders: Straight 10' lengths of pipe and coiled pipe must via LTL Freight                   

Pipe orders typically ship out within 2 business days of placing the order (this allow for cutting pipe, pallet building, & schudling freight carrier pickup). 
Need help ? Call us at 218-461-9332 or email info@hdpesupply.com

After placing your order:

1. You’ll receive a confirmation email.
2. Once shipped, we’ll send a tracking number so you can follow your shipment.

Track Anytime:

• Use your tracking number on the shipment carrier's website.
• Or log in at hdpesupply.com → My Account → Complete Orders

Returns Policy

We accept returns on most unused products in original condition. Please review our return timeline below and note the items that are not accepted for return:

❗Non-Returnable Items: THE FOLLOWING ITEMS CANNOT BE RETURNED

• ❌ Pipe coils and straight-length pipe
• ❌ Opened from packaging ConStab fittings
• ❌ Fusion tools and equipment
• ❌ Special ordered parts from manufacturer's

Items eligable for return must be in the following Conditions:

• ✅  Items must be unused, in original condition, and authorized for return.
• ✅  Orginal Order Number must be featured on the box or on paper within the box.
• ✅  Return shipping cost is covered by customer.
• ❗ Unauthorized returns will be refused.

How to Return an Item

1. Login to your account at hdpesupply.com
2. Go to My Account → Complete Orders
3. Click Return Item(s)
4. We’ll email you confirmation and next steps

Refund Timeline

✅ You’ll receive a confirmation email once your refund is processed.

Still have questions
We’re happy to help! Contact us anytime:
218-461-9332
info@hdpesupply.com

Domestic Shipping 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Some orders may be required to be shipped via freight transport and may require truckload delivery rates.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FREIGHT NOTE: Freight rates are based on commercially zoned addresses only.  Rural locations, farms, and construction sites are not considered to be commercially zoned locations.  Some remote locations may be subject to additional freight charges. Orders that contain pipe are not eligible to Free Shipping. 

Terms and Conditions of Sales

To View our Terms and Conditions Click Here

International Shipping

UPS typically takes 2 to 10 business days depending on the shipping method you select.  Be aware that many countries impose import duties on international shipments.  Please read information below regarding these fees. 

International Shipment Duties and Brokerage Fees

UPS charges duties and brokerage fees on international shipments. These charges are not included in our shipping charges and can be costly. If you refuse shipment, we have no choice but to have UPS dispose of your order and will not refund your order or shipping charges.

Hdpe Butt Fittings - Hdpe Pipe - Hdpe Fusion Machines - Socket Fittings - Electrofusion Fittings